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If we apply any limits or restrictions on your account, we'll send you an email to let you know. For information on what steps you can take to improve, see our Seller performance standards policy.
For additional insight into a seller's performance, buyers can also view your detailed seller ratings. This is a breakdown of how you've been rated by your buyers in the following areas:. You can view your detailed seller ratings on the feedback forum by entering your username.
On the feedback profile page, you'll find stars next to the four different areas, with 1 star being the lowest rating and 5 stars being the highest. Tip Visit Seller Help to resolve any incorrect defects or improper feedback. You can monitor your service metrics and peer benchmarks on your service metrics dashboard in Seller Hub. Skip to main content. Enter the key words you want to ask for help. A dialog will open as you type your search terms.
Enter your search term to display live search results. Use TAB key to navigate results. Top Rated Seller Requirements - Evaluation period. Hello, I cannot remember where but I read somewhere that the evaluation period does not account the current month, is it true? Also, does powerseller still exist? Message 1 of All forum topics Previous Topic Next Topic. Yes it's true. Nov 20 evaluation covers the period ending October 31st.
Powerseller still exists but there is barely any reason to care. You can be TRS without being a Powerseller. Message 2 of Message 3 of What is the benefit to be powerseller? Message 4 of In response to dlpsales Buyers have to wait seven days to leave a neg or neut. EcommerceBytes Blog News and insight focusing on ecommerce.
A seller reached out and told us his sales had dropped precipitously and thought he knew why: eBay has been using his Global Region sales - a subset of his international sales - to evaluate his overall performance instead of using his total sales as it had been doing. Let's call him John Smith, as he wishes to remain anonymous. If you sell online, you already know international sales are more likely to experience issues due to the added difficulty in proving delivery.
The problem has its roots in a change eBay made in August when it made changes to its geographic regions - including one called "Global" composed of a subset of a seller's international sales. We easily confirmed this by viewing how eBay was measuring Smith's PowerSeller level.
Above: The chart shows eBay used the seller's 6,plus US transactions to evaluate his PowerSeller status , but used only the plus transactions he had with buyers in the Global region, a subset of all international transactions, to determine his PowerSeller level.
Another astute reader had brought to our attention an issue with PowerSeller evaluations in the Spring. An eBay customer service rep told the seller that eBay had downgraded their account to Bronze based on the sellers' Global transactions, excluding US sales. The seller wrote, "If you now look at the criteria "Global sales" are the measure for Silver and above vs domestic sales for Bronze. I always thought that Global sales included everywhere, but I was informed that is not the case.
Global Sales exclude domestic sales. As the seller indicated, the eBay rep's logic didn't make sense and seemed unfair. Clearly having a region named Global that doesn't include all global sales is confusing to eBay and everyone else. Here's a link to eBay's help page defining the four regions.
Our readers weren't the only ones who noticed the impact of the introduction of geographic regions, here's a thread on the eBay boards from July with a screenshot that shows a seller being evaluated as a PowerSeller based on nearly 4, transactions, but being downgraded from Gold to Bronze level based on only "global" transactions.
If that's where it stopped, it would be bad enough - frustrating sellers and hurting their morale, potentially harming them in Best Match search if PowerSeller level matters, which we believe it still does , and quite embarrassing for eBay. However, the confusion over "Global sales" appears to have much more dire consequences for sellers.
We know that eBay employees all the way up failed to understand that the new definition of Global impacted PowerSeller level evaluations in a way eBay had not intended. Didn't anyone at eBay notice that suddenly, many of their PowerSellers dropped to Bronze? So it's not hard to image eBay made the same mistake in sellers' overall evaluations.
Smith is certain that the "Global" region flaw harmed his overall performance standings, causing his visibility in search to plummet and his sales to drop in all regions. He provided us with screenshots that showed the decline in sales in his biggest sub-category: A report he printed in July showed sales were up The same report printed this month showed sales had declined 9.
Doesn't make sense," he said. The PowerSeller who posted on the eBay boards shared screenshots with his colleagues showing a dramatic dropoff in impressions after his account was downgraded based on Global-only transactions. Extremely concerning is the fact eBay will begin to impose a penalty fee on sellers whom it determines have high rates of claims.
Is eBay up to the task? If it isn't, it would simply mean more money in its coffers from the penalty fees. Login is required to post comments. To sign in to leave a comment, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page. Tweet Share. Comments 76 Leave Comment Permalink.
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