Although everything appears to be working correctly the scans are so light that they are useless. The temporary solution I came up with is to make a copy on my printer set to maximum dark setting and then use that copy to scan into neat.
It sort of works, but obviously creates a huge processing problem. I can only assume this error icon indicates something is wrong with the scanning software, but I cannot find any documentation on how to fix this. I have tried reinstalling Neat and it does install without errors, but the error message is still present. Can anyone point me in the right direction to perhaps fix this error message and then hopefully I can scan again, otherwise I am probably finally at the end of Neat Legacy.
BTW I am looking at Filecenter system. It seems to be close to Neat, but not as powerful when Neat works. Unfortunately Neat has made sure no one can read their database, so their suggestion was to just leave Neat in the background for old information, and start up with their new system going forward. However, that did NOT fix the problem. I am using Windows 10 Pro. Without any intervention Neat Receipts Legacy 5. The icon has an image of what appears to be a document page in red.
Documents still scan. I have a good copy of 5. I also was able to migrate my Neat database and installation to Windows 10 in and it seemed to be working pretty much. Occasional crashes but operational when not crashing. I assume there was some aspect of the Neat client contacting Neat servers to download some back end data related to Tax. Perhaps they shut that down just recently. Also I have been running 5. Now it appears the program wants me to start from scratch in Windows I know exactly where my neat database is located….
Can you tell me how to access and continue with my original database. Thanks in advance. I installed Neat on 10, applied the latest patches and closed Neat. It found and opened my database. I more or less used this help link to locate the database file old PC and copied it to the new one in the same spot. So I figure if I delete or rename my existing folder, it will ask me if I want to create a new one like it used to do. But now when I rename my old one, it just keeps asking me for the folder location of my Neat files.
So how can I create a new database? I have a question about the actual scans. My cabinet is saying that it is mb, but I have over scans, 5 mb piece, that is over 1. So where are the scans located? I wish I had found this thread earlier….. I use a Mac and in trying to move my neat library to dropbox a few months ago I lost everything in my library. Is there a way to get these files to open again? Where is the cabinet stored? On the computer hard drive or on the neat machine HD and can I back it up to my external storage?
The Neat scanner scans to the NeatWorks software, which lives on your computer. You can optionally subscribe to the NeatCloud service and have your documents uploaded the cloud, which is paid but not required. Integrate Outlook. How to Open a Chat with a Support Agent. Contact Neat Support Team. Neat Ecosystem FAQs. Account Partially Set Up. Billing Partner Portal. Login Issues - Reset your Password. Cancel Neat Cloud Subscription.
Confirm Payment. Remote Support Connection Guide. Update Credit Card. Neat Basic Plan. Neat Hardware Exit. What is this charge?
Opting In or Out of Neat Emails. Remote Assistance. Make a Payment. New Neat Experience vs. Desktop Application. NeatConnect: Calibration. NeatConnect: Scanning Help.
NeatConnect: Factory Reset. NeatConnect: Update Firmware. NeatConnect: Paper Feed Issues. NeatConnect: About the Outbox. NeatConnect: Sending Scans from the Outbox. NeatConnect: Scanning Issues. NeatConnect: Settings Menu. NeatConnect: Editing Scans on Scanner. NeatConnect: Adding Scan Destinations. NeatConnect: Hardware Specifications. NeatConnect: Overview.
NeatConnect: Wireless Connection Troubleshooting. NeatDesk: Calibration. NeatDesk: Getting Started. NeatDesk: Cleaning Your Scanner. NeatDesk: Paper Feed Issues. NeatDesk: Overview. NeatReceipts: Overview. NeatReceipts: Getting Started. NeatReceipts: Clean Your Scanner. HP Officejet Retirement. HP Officejet Getting Started. HP Officejet Activation. Mac OS Neat Scanner Support. Neat Scanners: Overview. Neat Scanners: Troubleshoot Calibration Issues. Mac: Reinstalling Scanner Drivers in Neat.
Windows: Reinstalling Scanner Drivers. Scanners FAQ. Legacy for Windows - BackUp Guide. Backup Guide - Migration Tool Mac. What is my Neat Cloud Username? Before you Sync Windows. The main problem with NeatWorks NeatDesk design, is that it does not offer the ability to put that main. My datastore is 4. Backing it up to a USB key is also not going to work very well, prone to loss, data corruption and is horribly insecure.
Enter Dropbox , and Junction to the rescue! First, unpack the Junction zipfile into some temporary location. In my case, I moved mine to:. This entry was posted on Sunday, November 7th, at pm and is filed under Uncategorized.
You can follow any responses to this entry through the RSS 2. You can leave a response , or trackback from your own site. Sean said on November 26th, at pm quote. Thanks for doing the research, I just got the same idea to use drop box but was starting to go down the rabbit hole to figure out how to do it when I found your page.
Thank you again! Chad said on November 30th, at pm quote. The Neatdesk software starts no problem, and Dropbox has the sync checkmark on the files and folders. However, there is nothing in the dropbox folder in the dropbox website, and the folder is empty on my other computer. Erik said on December 20th, at pm quote. This is a great tutorial.
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